COVID-19 Updates

We’re Here to Serve You

Farmers Bank is monitoring the situation with COVID-19 and economic relief via the CARES Act closely. Please check back with us often to access the most up-to-date information.

SBA 7A Loan Forgiveness Program

Farmers Bank will be participating in the CARES Act SBA 7A Loan Program, which establishes a Paycheck Protection Program. To learn more about the information we have currently regarding this program, click the link below.

Update: LOBBY ACCESS – June 17, 2020

Thankfully, as an essential business, we’ve been able to remain open for you the past couple of months. During these uncertain times, it has brought our team great comfort to be able to remain in contact with our customers.

As you know, while our lobbies have been available by appointment throughout the pandemic, the doors remained locked for general entrance. Now, we’re looking forward to unlocking the doors to our lobbies on June 17th, 2020. We’re committed to providing you the best and healthiest banking experience possible. Read on to learn about the plans for serving you in our lobbies and what to expect.

What to Expect When you visit:

For teller transactions:

You are now welcome to come into the lobby for teller transactions when needed, no appointment necessary. Drive-up visits will continue as normal and we encourage you to consider this option when possible to avoid exposure to other customers in the lobby.

For other visits:

We will continue to limit occupancy (posted on the front door) in the lobby in an effort to maintain a healthier environment. For that reason, it is not mandatory, but we recommend you call to make an appointment for all other visits. This will allow us to prepare everything we can ahead of time in order to keep your visit as concise as possible.

When you enter the lobby for any type of visit:

The safety of our customers and employees is always our top priority. You’ll find these measures in place to help protect you when you visit the bank.

  • A greeter will help direct you to the appropriate place in the lobby for your needs.
  • We’ll have protective barriers in place for added safety.
  • Hand sanitizer will be available for you and our staff to use.
  • Masks are not required in the lobbies but are encouraged. If you do wear a mask in the lobby, the greeter will ask you to lower your mask for identification purposes.
  • We’ll follow a maximum customer capacity for each location. This number will be posted on the door.

Rest assured, we’re continuing the same rigorous cleaning efforts we’ve had in place this whole time in our branches and the ATMs/PTMs.

Last, but certainly not least, we’d like to say THANK YOU for being patient and understanding. We know that many of you have made accommodations to your banking over the past couple of months. Perhaps you’ve had to wait a little longer at the drive-up or on the phone. Please know your patience has been appreciated and has not gone unnoticed. We truly are in this together!

If you have not already done so, please download the Farmers Bank mobile app to access your accounts online at www.farmersbankbly.com to view transactions, check balances, transfer funds, and more.

Customer Service Center

Our customer service center is available by phone at: 870-763-8101. Service Center Hours of Operation 8am-5pm Monday- Friday

At all Farmers Bank locations, we are taking additional measures to disinfect high-touch surfaces and are educating branch teams on best practices recommended by the Centers for Disease Control and Prevention. We encourage you to use our drive-through windows, ATMs and digital banking tools to conduct your banking business while minimizing your exposure to others.
Our thoughts go out to anyone who may be affected by the coronavirus. We continue to monitor this quickly evolving situation and make every effort to assist you. The well-being of our customers, employees, and communities is paramount.

Sincerely,
Randy Scott
President and Chief Executive Officer Farmers Bank and Trust